Terms and Conditions

Version 1.0 · effective from January 1, 2026

General Terms and Conditions for Buyers

Working translation. This is a working translation of the Slovak original and is pending review by a lawyer. In case of any discrepancy, the Slovak version prevails. The contract is governed by the law of the Slovak Republic (Art. 3.2) and all references to legislation are to Slovak law.

issued by MACET, s.r.o., with its registered office at Nitrianska 32/189, 949 11 Nitra, Slovak Republic, Company ID (IČO): 35 953 781, registered in the Commercial Register of the District Court Nitra, Section: Sro, Insert No.: 17071/N, in accordance with the relevant provisions of Act No. 40/1964 Coll., the Civil Code of the Slovak Republic, as amended, and Act No. 108/2024 Coll. on Consumer Protection (Slovak Republic), as amended.

Effective from: 1 January 2026

1. Who we are

1.1 Welcome to the TicketAll platform — we are an online ticketing platform. Our service lets people discover, share and attend events and buy tickets. Our products and services are available at https://ticketall.eu and include ticket sales and fulfilment, a point-of-sale system (POS), entry scanning, marketing tools, customer support and related programmable tools.

2. Definitions of certain terms

2.1 Operator — MACET, s.r.o., with its registered office at Nitrianska 32/189, 949 11 Nitra, Company ID (IČO): 35 953 781, registered in the Commercial Register of the District Court Nitra, Section: Sro, Insert No. 17071/N, e-mail: info@ticketall.eu.

2.2 Point of sale — a place where the User may purchase Tickets for Events, including the Portal and any physical points of sale of the Organiser (point-of-sale system — POS).

2.3 Event — a cultural, sporting, social or other event taking place at a specific date and time, for which Tickets may be purchased through the Portal, Points of sale and the point-of-sale system.

2.4 Organiser — a natural or legal person who arranges and is responsible for holding individual Events and who uses the services of the Portal under a ticket sales intermediation agreement concluded with the Operator. The Organiser is always identified in the presentation of the particular Event.

2.5 User (Customer, Visitor) — a natural or legal person who uses the services of the Portal, including obtaining information about Events, or who purchases Tickets. If the User is a natural person who, when concluding and performing the contract, is not acting within their business activity, employment or profession, they are a Consumer.

2.6 User account — an account created by the User on the Portal, primarily to simplify future purchases.

2.7 Ticket — an electronic document entitling the User to enter the Organiser's Event, containing a unique QR code. The Ticket is delivered electronically (e-mail, PDF) and is also available in the User account, if one has been created.

2.8 Portal — the internet portal available at https://ticketall.eu.

2.9 Access credentials — the e-mail address and password chosen by the User, which protect their User account against misuse.

2.10 Terms and Conditions — these general terms and conditions.

2.11 GDPR — Regulation (EU) 2016/679 of the European Parliament and of the Council of 27 April 2016 on the protection of natural persons with regard to the processing of personal data.

2.12 Services — ticket fulfilment, the point-of-sale system, entry scanning, marketing tools, customer support, the website, the administration interface and related tools of MACET, s.r.o.

2.13 By using the Services, including purchasing Tickets, the User agrees to these Terms and Conditions.

3. Introductory provisions

3.1 These Terms and Conditions govern the mutual rights and obligations of the Operator, the Organiser and the User arising when the User purchases Tickets from the Organiser through the Portal and Points of sale. A Ticket is purchased on the basis of a direct contractual relationship between the User and the Organiser. MACET, s.r.o., as the direct intermediary of ticket sales authorised to do so by the Organiser, is not liable for whether the Event takes place, for its quality, or for the fulfilment of any other contractual obligations by the Organiser. That responsibility lies solely with the Organiser. The User may assert claims arising from the Ticket and the Event solely against the Organiser.

3.2 The contract and all obligations arising under these Terms and Conditions are governed by the law of the Slovak Republic.

3.3 The Operator is entitled to amend or supplement these Terms and Conditions. This provision is without prejudice to rights and obligations arising during the effectiveness of the previous version.

4. Creating a User account

4.1 The User may use the Services of the Portal also through a User account. The User applies for one by submitting a completed electronic registration request on the Portal.

4.2 If the Operator accepts the request, it informs the User without undue delay about the creation of the account by e-mail to the address given in the registration form.

4.3 The Operator is entitled to refuse a request to create a User account.

5. Purchasing Tickets

5.1 The User may purchase Tickets on the Portal either through a User account or without creating one.

5.2 To purchase a Ticket, the User selects a Ticket for the desired Event at the desired price level and quantity, or a specific seat, continues through the purchase process and finally proceeds to payment. The final price, including any transaction costs, is shown to the User before the order is completed.

5.3 The Operator guarantees the User the Ticket price valid at the moment the order is submitted.

5.4 The User is obliged to check the correctness of the order before submitting it.

5.5 A Ticket reservation created during the purchase process is valid for a limited time. If payment is not made within the set period, the reservation expires and the Tickets are released for further sale.

5.6 A purchased Ticket is sent to the User without undue delay after successful payment to the e-mail address given in the order. A User with a User account has their Tickets permanently available in that account.

5.7 A maximum of 10 Tickets per Event may be ordered in a single order, unless stated otherwise.

5.8 If an incorrect e-mail address is entered, the User is obliged to contact the Operator without undue delay at info@ticketall.eu, and no later than 48 hours before the date of the Event. Failing that, the Ticket may not be delivered, with no entitlement to a refund.

5.9 If problems arise during the purchase, the User may contact the Operator at info@ticketall.eu or use the contact details given for the Organiser.

5.10 If the User requires a tax document confirming the purchase of a Ticket, they should address this request to the Organiser or to info@ticketall.eu; the Operator will request the tax document from the Organiser and then send it to the User.

5.11 The Ticket prices displayed on the Portal at the end of the purchase process are final for the User.

5.12 For purchases made through the Portal, a processing fee of 1 % of the order value is added to the Ticket price and is paid by the User. This fee covers the costs of operating the Portal and of generating and delivering the Ticket, and is shown transparently to the User as a separate item before the order is completed. This fee is not charged for sales at the Organiser's point of sale (POS).

5.13 Payments are processed by certified payment service providers. The Operator has no access to full payment card details and does not store them.

5.14 The User acknowledges that the Organiser is entitled to change Ticket prices on the Portal at any time, including without giving a reason. A price change does not affect orders already concluded.

5.15 By presenting a Ticket at the entrance to an Event and by entering, the Ticket holder expresses agreement with the operating and contractual conditions of the Event set by the Organiser. The Operator, as a sales intermediary cooperating with many Organisers, does not have the wording of those conditions available; the User is obliged to familiarise themselves with them in advance, or may request them via info@ticketall.eu.

5.16 The User acknowledges that the Organiser is entitled to change the content of the Event's online presentation on the Portal.

Refund of admission

5.17 Responsibility for an Event not taking place and for refunding admission lies solely with the Organiser. If an Event or a Ticket is cancelled, the method of refunding admission follows the Organiser's instructions. Admission may be refunded or replaced with a voucher towards a further Ticket purchase.

5.18 If an Event is cancelled, the User – consumer is entitled to a refund of the Ticket price paid.

5.19 In the event of a change of date or venue, or a significant change to the programme, the User has the right to compensation for the Ticket. This right may be exercised no later than 21 days from the announcement of the change and no later than three working days before the date of the Event, unless the Organiser stipulates otherwise.

5.20 If an Event is cancelled in full for reasons beyond the Organiser's control due to force majeure (e.g. a natural disaster, an epidemic, a decision of a public authority), the User is entitled to exchange the Ticket for a voucher towards a further purchase, unless the Organiser stipulates otherwise. If, due to force majeure, the date or venue changes or the programme changes significantly, the Ticket remains valid for the changed date and the User has no right to compensation for it, unless the Organiser stipulates otherwise.

Refunds of admission through the Operator

5.21 If the Organiser cancels an Event or a Ticket and agrees with the Operator that the Operator will handle the refund, the Operator will return the relevant amount to the payment instrument from which the payment was received, without undue delay. The Operator will inform the User about the refund through the Portal or by e-mail.

5.22 If the Organiser cancels or reschedules an Event, the full Ticket price paid is refunded to the User without any fee being charged to them. The refund processing fee of €0.40 per Ticket is paid by the Organiser.

5.23 Cancellation of an individual Ticket at the User's request — is possible only if approved by the Organiser in the given case. In such a case, if the refund is carried out by the Operator under an agreement with the Organiser, the Operator is entitled to a handling fee of €0.40 per Ticket for each refunded Ticket. The Operator will send the refunded amount, reduced by this fee, to the account from which the payment was received.

Complaints

5.24 After receiving a Ticket, the User is obliged to check that it is correct and complete. Any complaints regarding the content or delivery of the Ticket may be submitted by the User by e-mail to info@ticketall.eu. A complaint about the content of a Ticket is handled by the Operator promptly, usually by issuing a new Ticket with the correct details.

5.25 The Operator, as the direct intermediary of ticket sales, does not assume responsibility for an Event held by the Organiser. Complaints concerning the Event itself — in particular its quality, changes to the programme, rescheduling or cancellation, including claims for damages — must be asserted by the User directly against the Organiser of the Event.

5.26 The Operator is not liable for non-delivery of a Ticket for reasons on the User's side, in particular an incorrectly entered e-mail address, a spam filter or a full mailbox.

Out-of-court dispute resolution

5.27 The supervisory authority for consumer protection is the Slovenská obchodná inšpekcia (SOI) — the Slovak Trade Inspection Authority.

5.28 If a dispute arises between the Organiser of an Event and a User – consumer under a purchase contract or a contract for the provision of services and it cannot be resolved by mutual agreement, the User has the right to submit a proposal for alternative dispute resolution (ADR) to an entity listed in the register maintained by the Ministerstvo hospodárstva SR (Ministry of Economy of the Slovak Republic). The User may in particular use:

Slovenská obchodná inšpekcia ústredný inšpektorát, Odbor pre medzinárodné vzťahy a alternatívne riešenie spotrebiteľských sporov Bajkalská 21/A, p. p. 29, 827 99 Bratislava 27 Web: https://www.soi.sk · E-mail: ars@soi.sk

6. Further rights and obligations of the User

6.1 When using the Portal, the User is obliged to comply with these Terms and Conditions and with the generally binding legal regulations of the Slovak Republic, and to act in accordance with good morals.

6.2 The User is obliged to protect their Access credentials and is liable for any damage caused by their misuse.

6.3 The User acknowledges that the Portal may not be available continuously, in particular due to necessary maintenance.

6.4 The User is liable for any misuse of their User account.

6.5 The User is obliged to use the Portal in a way that does not restrict third parties in their use of it.

Withdrawal from the contract

6.6 The Operator informs the User that, pursuant to Section 19(1)(l) of Act No. 108/2024 Coll. on Consumer Protection (Slovak Republic), the contract for the purchase of a Ticket concluded between the User and the Organiser through the Portal is not subject to the Consumer's right to withdraw from a distance contract within 14 days without giving a reason. It is a contract for the provision of a leisure-related service under which the Organiser undertakes to provide performance at an agreed time (on the date of the Event).

7. Personal data protection

7.1 The Operator processes Users' personal data in accordance with the GDPR and Act No. 18/2018 Coll. on Personal Data Protection (Slovak Republic), in some cases for its own purposes and in others for the purposes of the Organiser.

7.2 The Operator processes in particular the following data provided by the User when purchasing or registering: first name and surname, e-mail address, and where applicable telephone number and address, order and Ticket purchase history, payment data and IP address (for security and audit purposes).

7.3 We do not sell Users' personal data to third parties or marketing agencies. We use the data solely for the purposes for which it was obtained, in particular to deliver purchased Tickets, create and manage the User account, process orders, complaints and customer support, comply with statutory obligations and, with the User's consent, for marketing communication.

7.4 If a User purchases a Ticket for an Event, their data is made available to the relevant Organiser to the extent necessary for the performance of the contract. The Organiser is responsible for such communication.

7.5 The Operator may use processors, to whom it passes only the data necessary to provide their services, in particular: ComGate, Stripe, Webglobe and Hetzner.

7.6 The User has the right of access to their data, and to its rectification, erasure, restriction of processing and portability, as well as the right to object to processing, under the conditions laid down by the GDPR. Please send requests to info@ticketall.eu; we will respond within 30 days.

7.7 If the User believes that the processing of their personal data infringes the GDPR, they have the right to lodge a complaint with the Úrad na ochranu osobných údajov SR (Office for Personal Data Protection of the Slovak Republic), Hraničná 12, 820 07 Bratislava, https://dataprotection.gov.sk.

7.8 Details about the processing of personal data and the use of cookies are set out in separate documents: Privacy Policy (https://ticketall.eu/en/gdpr) and Cookies (https://ticketall.eu/en/cookies).

8. Cancellation of a User account

8.1 The Operator is entitled to cancel a User account in the event of a breach of these Terms and Conditions or of legal regulations, or if the User does not use the account for more than 12 months.

8.2 The User is entitled to request the deletion of their personal data or the cancellation of their account by e-mail to info@ticketall.eu.

9. Delivery of communications

9.1 Correspondence is delivered by electronic mail.

9.2 A message is considered delivered to the User when the e-mail is delivered to the address the User registered or provided on the Portal.

9.3 A message is considered delivered to the Operator when the e-mail is delivered to the contact address given on the Portal.

10. Final provisions

10.1 Relations not governed by these Terms and Conditions are governed by the law of the Slovak Republic, in particular the Slovak Civil Code (Občiansky zákonník) and — where the User is a consumer — Act No. 108/2024 Coll. on Consumer Protection (Slovak Republic).

10.2 If any provision becomes invalid or ineffective, the validity of the remaining provisions remains unaffected.

10.3 The Operator reserves the right to update these Terms and Conditions. The current version is always available on the Portal.

10.4 These Terms and Conditions take effect on 1 January 2026.

In Nitra, on 1 January 2026 MACET, s.r.o. — https://ticketall.eu — info@ticketall.eu

Version 1.0 · effective from January 1, 2026

General Terms and Conditions for Organisers

Working translation. This is a working translation of the Slovak original and is pending review by a lawyer. In case of any discrepancy, the Slovak version prevails. The contractual relationships are governed by the law of the Slovak Republic (Art. 2.2) and all references to legislation are to Slovak law.

Effective from: 1 January 2026

1. Definitions

1.1 Operator — MACET, s.r.o., with its registered office at Nitrianska 32/189, 949 11 Nitra, Company ID (IČO): 35 953 781, registered in the Commercial Register of the District Court Nitra, Section: Sro, Insert No. 17071/N, e-mail: info@ticketall.eu.

1.2 Organiser — a natural or legal person who arranges and is responsible for holding individual Events and who uses the services of the Portal under a ticket sales intermediation agreement concluded with the Operator.

1.3 Event — a cultural, sporting, social or other event for which Tickets may be purchased through the Portal.

1.4 Portal — the internet portal available at https://ticketall.eu, including the administration interface for Organisers.

1.5 Ticket — an electronic document entitling the holder to enter an Event, containing a unique QR code.

1.6 Intermediation agreement — the framework and implementation agreement on the intermediation of ticket sales concluded between the Operator and the Organiser.

2. Basic provisions

2.1 The Operator and the Organiser conclude a framework intermediation agreement for the purpose of selling and reserving Tickets for Events held by the Organiser. The sale and reservation of Tickets for individual Events are carried out under the conditions set out in the implementation intermediation agreement and in these Terms and Conditions, whereby the implementation intermediation agreement takes precedence.

2.2 The contractual relationships are governed by the law of the Slovak Republic.

2.3 The Operator is entitled to amend or supplement these Terms and Conditions. This is without prejudice to rights and obligations arising during the effectiveness of the previous version.

3. Subject of the cooperation

3.1 The Operator will arrange, for and in the name of the Organiser, the sale of reservations and Tickets through the Portal and the Services for Events held by the Organiser.

3.2 The Operator undertakes to pay out to the Organiser the price of Tickets obtained from sales to third parties, after deducting the Operator's commission and costs.

3.3 The Organiser undertakes to pay the Operator a fee (commission) for its activity and to reimburse further costs incurred, as specified in more detail in the intermediation agreement.

4. Terms of the cooperation

4.1 The Organiser is obliged to register through the form at https://ticketall.eu, where they will obtain access credentials for the administration interface.

4.2 On the basis of the data provided by the Organiser, the Operator undertakes to intermediate reservations and sales of Tickets for the Organiser's Events to Users. The Operator reserves the right to refuse to carry out ticket sales for particular Events.

4.3 The Organiser undertakes to provide the Operator with the necessary cooperation, in particular to supply important information about Events, data and graphic materials.

4.4 The Operator is entitled to collect the Ticket price from third parties in the name and on the account of the Organiser.

4.5 The Operator is entitled to suspend or terminate the provision of its services to the Organiser if the Organiser has breached the terms of the agreement, misled customers, engaged in fraudulent conduct, does not hold the licences or authorisations required to hold the Event, breaches safety or other statutory requirements, or at the Organiser's own request.

4.6 The Organiser is entitled to terminate the contractual relationship with the Operator also without giving a reason; the notice period is set out in the intermediation agreement. The Organiser may stop the advance sale of Tickets for their Events at any time without penalties from the Operator.

5. Specification of the Portal

5.1 Through the Portal it is possible to purchase, or reserve, a Ticket for the Organiser's cultural, social or sporting Events.

5.2 A Ticket is purchased using the payment methods available on the Portal, in particular by payment card through a payment gateway (Stripe, or ComGate). At the Organiser's point of sale (POS), payment in cash or by card is also possible.

5.3 When creating an Event, the Organiser may choose which payment methods will be available for that Event.

5.4 Tickets contain a unique QR code, which serves as a security feature during entry checks.

5.5 The Portal offers Organisers a number of Services, the current scope of which, including financial terms, forms part of the intermediation agreement.

5.6 The Portal displays Organisers' Events in an order determined by an algorithm that takes into account in particular the date of the Event, the number of Tickets sold and — if the User is signed in and has provided their location — their expected or actual current location.

6. Conditions for cancelling and rescheduling Events, programme changes and Ticket cancellation

6.1 If an Event is cancelled, rescheduled to another date or venue, or if there is a significant change to the programme, the Organiser is obliged to inform the Operator of this change without undue delay (no later than within 3 working days, by e-mail). In cooperation with the Organiser, the Operator will promptly inform the affected Users, unless the Organiser has already done so.

6.2 The Organiser is responsible for compensating Users for Tickets sold. The Organiser may entrust the Operator with providing such compensation.

6.3 The Operator refunds admission solely up to the total revenue from Tickets sold, after deducting amounts already paid out to the Organiser. In the event of cancellation, rescheduling or a change to an Event, the Operator is entitled to charge the Organiser a fee of €0.40 for each refunded Ticket, or the amount agreed in the intermediation agreement.

7. Payment terms

7.1 For its activity, the Operator is entitled to a commission from the Ticket price including VAT for each Ticket sold through the Portal and the Services. The amount of the commission is specified in the intermediation agreement. The price of further Services provided by the Operator is added to the commission. The Operator is a VAT payer; VAT at the statutory rate is charged on invoiced amounts.

7.2 The Organiser may request the payout of collected revenue in the Portal administration. A payout request may be submitted after the Event has taken place and at any time thereafter.

7.3 For each month of sales, the Operator will issue accounting documentation — a monthly overview of Tickets sold, revenue and costs, including the Operator's invoice for its Services.

7.4 The Operator transfers the amounts collected from Users, after deducting the commission and costs, to the Organiser's account in accordance with the Organiser's instructions given through the Portal.

7.5 The Operator is entitled to issue a tax document in the name of the Organiser; the details are governed by the intermediation agreement.

8. Protection of Organisers' personal data

8.1 The Operator processes the Organiser's personal data provided at registration, in particular: name/business name, telephone number, e-mail address, billing and contact address, Company ID (IČO)/Tax ID (DIČ) and bank account number. The Organiser's contact details (name, telephone, e-mail) serve as the public contact for Users in the Event detail.

8.2 The Operator uses this data to contact the Organiser in connection with their Events, to send information about new Portal features and to inform Users of the Organiser's contact details.

8.3 The Operator retains data relating to the Organiser's account for 5 years from registration, or for the duration of the Organiser's account.

8.4 The Organiser undertakes to process Users' personal data made available to them by the Operator in accordance with the GDPR and Act No. 18/2018 Coll. on Personal Data Protection (Slovak Republic). In relation to this data, the Organiser acts as the controller and MACET, s.r.o. as the processor.

8.5 The Operator may use further processors, in particular: ComGate, Stripe, Webglobe and Hetzner.

9. Confidential information and confidentiality

9.1 Confidential information means all facts constituting trade secrets relating to the Operator's activity that are not commonly available and that, according to the Operator's will, are to be kept secret.

9.2 The Operator and the Organiser undertake to maintain confidentiality regarding confidential information and not to provide it to any third party without the prior written consent of the other party, nor to use it contrary to the purpose of the intermediation agreement.

9.3 The duty of confidentiality continues after the intermediation agreement ends.

9.4 In the event of a breach of the duty of confidentiality, the parties may agree a contractual penalty in the intermediation agreement. Payment of a contractual penalty is without prejudice to the right to compensation for damage.

10. Final provisions

10.1 Relations not governed by these Terms and Conditions are governed by the law of the Slovak Republic, in particular the Slovak Civil Code (Občiansky zákonník) and the Slovak Commercial Code (Obchodný zákonník).

10.2 If any provision becomes invalid or ineffective, the validity of the remaining provisions remains unaffected.

10.3 The Operator reserves the right to update these Terms and Conditions. The current version is always available on the Portal.

10.4 These Terms and Conditions take effect on 1 January 2026.

In Nitra, on 1 January 2026 MACET, s.r.o. — https://ticketall.eu — info@ticketall.eu